Frequently Asked Questions

This list will be updated periodically as new questions arise. Please contact us if you have a question!

Accounts

  1. What is your cancellation policy?
  2. What is your refund policy?
  3. I'm not an electronic artist, can I still use MixDepot?
  4. I have my own website for promotion, how should I use MixDepot?
  5. Why don't you offer free accounts, like some other services do?

Mixes

  1. I have a slow connection, can I send you a CD?

Technical

  1. How does the unmetered bandwidth system work?
  2. How do I use BitTorrent to download?

Accounts

What is your cancellation policy?
You may cancel your account at any time through the Billing Center. After cancelling, your account will remain active until the end of your current billing period, at which time it will be deactivated. Your profile and all of your audio files will be removed. If you change your mind during this period, visit the Billing Center to abort the cancellation process.

What is your refund policy?
If you are not completely satisfied, please contact us within seven (7) calendar days from your initial signup date to request a complete refund. If you are having a specific problem, please contact us and we will do our best to resolve it. We are unable to issue refunds after seven days.

I'm not an electronic artist, can I still use MixDepot?
Absolutely! Any style of music where you have a multi-song recording will work well on MixDepot. Hip-hop mixes, jazz sets, or other live recordings are very suitable. Currently, MixDepot isn't focused on hosting individual songs, so we may not meet your needs if you are looking to post short tracks or demos.

If your music falls under a category not listed in our style section, please suggest it so we can improve our database!

I have my own website for promotion, how should I use MixDepot?
Many DJs maintain their own website to put a unique face on their online presence. MixDepot can easily be used as just an audio hosting solution so you can stop worrying about your bandwidth usage and concentrate on your website and music. You will need to enable the hotlinking option in your account which will allow you to link directly to your audio files from your own website without your visitors needing to visit MixDepot directly. You can even allow only your website to hotlink while preventing any other site from doing so. If you use this option, remember to enter a redirection URL to direct hotlinking visitors back to your own website.

Why don't you offer free accounts, like some other services do?
We believe that free accounts only serve to clutter the system with artists who are not serious about promoting themselves, and with those who would seek to abuse it. A large number of free accounts also makes browsing through the artist list an almost fruitless task as the signal to noise ratio becomes higher and higher.

Mixes

I have a slow connection, can I send you a CD?
Yes, if you can not or do not want to encode and upload your mixes, you may send us an audio CD. We'll encode it to the most popular mp3 format (LAME 3.90.3 --alt-preset standard) and upload it to your account. If you'd like a different encoding format, please let us know. After it's uploaded, you can fill in the rest of the mix details yourself. Please be sure to include your account name with the CD so we know who it belongs to, and remember to give the mix a title and date so we can name the file appropriately. Your CD will not be returned. Mail CDs to:

Hybridized Services
323 Hummingbird Cir
Cranberry Twp, PA 16066-6331
USA

Technical

How does the unmetered bandwidth system work?
All audio files are hosted on dedicated 10 or 20 megabit servers. Using a sophisticated bandwidth management system, each server intelligently partitions the total bandwidth among all users currently downloading files. This system ensures the most fair distribution of bandwidth among all downloaders.

We constantly monitor the bandwidth load on our servers, and will add additional servers as the need arises. From time to time, we may move files between servers to optimize performance. This process should be completely transparent to both the artists and visitors.

To view the current bandwidth graphs, click here.

How do I use BitTorrent to download?
BitTorrent is an extremely efficient peer-to-peer download system, where all users share a portion of their upload bandwidth to others downloading the same file. The more popular a file is, the faster you will be able to download it!

BitTorrent starts with a ".torrent" file. This small file contains the address of the main tracker server that connects you with others downloading the file. After downloading a torrent file, you will need a BitTorrent client to open the file and begin downloading. Popular clients include:
Azureus, Java, open-source, cross-platform.
burst!, Light-weight, Windows.

If you are behind a firewall, you will need to forward TCP ports 6881-6889 in order to get the best BitTorrent experience.

For much more information about BitTorrent, as well as a longer list of clients, visit Brian's BitTorrent FAQ.